FAQs

Welcome to www.naiis.it! We want your shopping experience to be as smooth as possible. Here are some frequently asked questions to guide you:

1. How can I track my order?
Once your order ships, you will receive an email with tracking information. Log in to your account or check your email for updates.

2. What are the shipping options and delivery times?
We offer express shipping (1 to 4 days) in Italy and internationally. Standard shipping (4 to 9 days) is available for international orders.

3. What is the cut-off time for same-day processing?
Place your order by 12pm (UK time) for same day processing. Orders after this time will be processed the next business day.

4. Do you ship internationally?
Yes, we offer international shipping. Please check shipping options at checkout for specific destinations and delivery times.

5. How are shipping costs calculated?
Shipping costs are calculated at checkout based on the shipping method selected and delivery location.

6. What should I do if there is a problem with the delivery?
Contact our customer support team at staff@naiis.it . We are here to help you with any delivery problems.

7. Can I change or cancel my order after placing it?
Changes or cancellations may not be possible due to fast processing times. Check your order carefully before confirming.

8. How can I initiate a return?
Please refer to our "Return Policy" for detailed instructions on initiating returns or exchanges.

9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and secure online payment options.

10. Do you ship PO boxes?
- We do not currently ship to PO boxes. Please provide a physical address for accurate delivery.

11. Are there customs duties for international orders?
- Import duties, taxes and charges for international orders are the responsibility of the customer.

12. How can I contact customer support?
- Contact our responsive customer support team at staff@naiis.it for any questions or assistance.

We hope that these FAQs will help improve your shopping experience on www.naiis.it. If you have further questions, our customer support team is ready to assist you. Happy shopping!